A ticket office worker at Kingston train station has been nominated as an unsung hero by his colleagues.
Supervisor Felix Duyilemi, 46, from Strood, in Kent, was training to be an engineer at Lewisham College when he decided to find a job where he could work with the public.
He has worked at stations from Earlsfield to Guildford, and came to Kingston in 2007.
He said: “I decided I had not been in contact with people.
“Being brought up as a Christian, it gives me the privilege of working with people, interacting with people, makes my day-to-day life happy.
“It is because I like assisting customers as a whole – I am not partial with anybody.”
Mr Duyilemi has even been known, when rail replacement services are running and a customer has missed their last bus, to give them a lift to the next stop.
And he said he does not mind dealing with passengers frustrated by the vagaries of rail travel.
He said: “It is a common thing that people tend to be angry, but you tend to give them the service you can by smiling – the most important thing is that you follow their body language.
“If they are really angry I tend to put them at ease.”
Mr Duyilemi also put himself forward to coach new ticket office staff.
Station manager James Cox said Mr Duyilemi helped him get acquainted with the station when he took over last year.
He said: “He has helped me with that. When I took over the previous manager said if you need any help or guidance, speak to Felix.
“He has helped me with contacts in the local area and other staff and the day-to-day stuff I did not know.
“He is probably one of the cheeriest people you will meet. No matter how busy it is and how many hours he has done, he is a pleasure to work with.”
Do you know an unsung hero? Call the newsdesk on 020 8744 4273 or email jon.sharman@london.newsquest.co.uk
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