Getting their A-level results is stressful for students, but staff members also have to be around to congratulate or commiserate – and some come in even when they do not have to.

That was the case for Sue Taylor, A-level administrator and Btec co-ordinator for Southborough High School, this week.

Mrs Taylor has worked at the school for five years, and enjoys seeing students she has worked with celebrating on results day.

The all-important brown envelopes were ready for students well before 8.30am yesterday, when they arrived to find out how they did.

Mrs Taylor said: “Because we have worked so closely with these students for two, sometimes three years, it is really lovely to see their faces when they open their envelopes.

“I just feel that it is all worthwhile.”

Mrs Taylor, 48, who lives in Berrylands, worked in the commercial sector for 20 years before making a career change.

She said: “I decided on a change of direction. I absolutely love it. There is something really quite special about here.

“There is a really good feel about the place.

“That is why I have been quite happy to take on those extra roles.”

Headteacher Niall Smith said Mrs Taylor played a key part in the students’ success. He said: “Her contribution to sixth-form achievement has been excellent – it is an epic contribution.

“She really goes the extra mile. “If we are successful at sixth form it is partly because of her.”

Mrs Taylor is often the first to arrive on results day, he said, and the last to leave, even though she is not required to come into school.

This year the school saw a doubling of B grades achieved at A-level, with almost three-quarters of students logging grades between A* and C.

Do you know an unsung hero? Call the newsdesk on 020 8744 4273 or email jon.sharman@london.newsquest.co.uk with a nomination.